Tell Arnie (the app) is provided by Reliance Medical Ltd (we, our or us).
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your information).
It also explains your rights in relation to your information and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your information is regulated by law, including under the UK General Data Protection Regulation (UK GDPR).
We are the controller of your information obtained via the app, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
The app is distributed only on UK app stores and is solely intended for use by people in the UK.
Your use of the app is connected to an organisation that has registered with us for us to provide services to them, including in relation to accident record keeping and first aid supplies. There is a separate agreement between us and the organisation in relation to the organisation’s use of the services. Your use of the app is in connection with our provision of services to that organisation.
This privacy policy is divided into the following sections:
This privacy policy relates to your use of the app only.
The app links to websites to make additional health and safety and first aid information. These other websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other apps, websites or services, please consult their privacy policies as appropriate.
The information we collect about you depends on the particular activities carried out through the app. We will collect and use the following information about you:
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Category of data |
In more detail |
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Identity and account data you input into the app Registration is mandatory in order to use the app |
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Data collected when you use specific functions in the app |
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Data collected when you permit the collection of location data |
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Other data the app collects automatically when you use it |
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You must provide that information to use the app and its services unless we tell you that you have a choice.
Sometimes you can choose if you want to give us your information and let us use it. Where that is the case we will tell you and give you the choice before you give the information to us. We will also tell you whether declining to share the information will have any effect on your use of the app or our services.
We collect and use your information for the purposes described in the section ‘How and why we use your information’ below.
We will also collect and use information about other parties that you will provide to us via the app. Our use and collection of this data is subject to the agreement between us and the organisation registered to access the services provided by the app.
The app will request your consent to use location services to precisely identify your location each session (i.e. each time the app is opened or has been placed in the background). We require access to that data in order to identify:
If you do not provide your consent, you may use the app but that will mean that you need to manually input the information relating to organisation registered with us for the provision of services. To withdraw your consent at any time support@tellarnie.com (that will not affect the lawfulness of our use of that data in reliance on the consent before it was withdrawn).
We will not process your location data other than to identify:
The location services in the app will not operate unless location services/data are generally enabled on your device. You may disable such functionality at any time by switch off GPS permissions.
We collect information from you directly when you input it into the app or indirectly, such as your activity while using the app.
Under data protection law, we can only use your information if we have a proper reason, e.g.:
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
The table below explains what we use your information for and why.
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What we use your information for |
Our reasons |
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Create and manage your account with us |
For our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you and the organisation registered to use our services To perform our contract with the organisation registered to use our services |
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Providing services to the organisation registered with use and/or providing the functionalities of the app to you |
Depending on the circumstances:
We will use data relating to your location only based on your consent as described in ‘Location services/data’ (above) |
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Conducting checks to identify you and verify your identity or otherwise to help prevent and detect fraud against you or us |
To comply with our legal and regulatory obligations For our legitimate interests to minimise the risk of account of identity theft or fraud that could be damaging for you, the organisation registered to use our services or us |
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To enforce legal rights or defend or undertake legal proceedings |
Depending on the circumstances:
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Communications with you not related to marketing, including about changes to our terms or policies or changes to the app or service or other important notices |
Depending on the circumstances:
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Protect the security of systems and data used to provide the app and its services |
To comply with our legal and regulatory obligations We may also use your information to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e. to protect systems and data and to prevent and detect criminal activity that could be damaging for you, the organisation registered to use our services and/or us |
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Operational reasons, such as improving efficiency, training and quality control or to provide support to you |
For our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you and the organisation registered to use our services |
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Statistical analysis to help us understand our customer base |
For our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you the organisation registered to use our services |
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Updating and enhancing customer records |
Depending on the circumstances:
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Disclosures and other activities necessary to comply with legal and regulatory obligations, e.g. to record and demonstrate evidence of your consent to our use of your information where relevant |
To comply with our legal and regulatory obligations |
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Marketing our services to existing and former customers |
For our legitimate interests, i.e. to promote our business to existing and former customers and the organisation registered to use our services See ‘Marketing’ below for further information. |
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To share your information with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency In such cases, information will be anonymised where possible and only shared where necessary |
Depending on the circumstances:
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To share your information with the organisation registered to use our services |
Depending on the circumstances:
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See ‘Who we share your information with’ for further information on the steps we will take to protect your information where we need to share it with others.
We will use your information to send you updates (by email, text message, telephone or post) about our first aid supplies and services, including exclusive offers, promotions or new services.
We have a legitimate interest in using your information for marketing purposes (see above ‘How and why we use your information’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by contacting us at support@tellarnie.com.
We will always treat your information with the utmost respect and never sell it with other organisations outside the Reliance Medical group for marketing purposes.
Some of the information that we collect, which relates to the organisation registered to use our services, will be shared with third parties. That shared information will not include information about you, mut may include information that you have inputted to the app.
For more information on your right to object at any time to your information being used for marketing purposes, see ‘Your rights’ below.
We routinely share your information with:
We only allow the companies referred to above to handle your information if we are satisfied they take appropriate measures to protect your information. We also impose contractual obligations on service providers to ensure they can only use your information to provide services to us and to you.
We or the third parties mentioned above occasionally also need to share your information with:
If you would like more information about who we share your information with and why, please contact us (see ‘How to contact us’ below).
We will retain your information until your account is closed, or 5 years after your last any health and Safety accident report (whichever is longer). At the end of the retention period, your data will be anonymised.
Countries outside the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.
It is sometimes necessary for us to transfer your information to countries outside the UK. In those cases, we will comply with applicable UK laws designed to ensure the privacy of your information.
We may transfer your information from the UK to our service providers (for example AWS and Azure) located outside the UK (if those services providers change the location of the provision of their services to us).
Under data protection laws, we can only transfer your information to a country outside the UK where:
In the event we cannot or choose not to continue to rely on any of the above mechanisms or exceptions at any time, we will not transfer your information outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law.
Any changes to the destinations to which we send your information or in the transfer mechanisms we use to transfer your information internationally will be notified to you in accordance with the section on ‘Change to this privacy policy’ below.
If you would like further information about data transferred outside the UK, please contact us (see ‘How to contact us’ below).
You generally have the following rights, which you can usually exercise free of charge:
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Access to a copy of your information |
The right to be provided with a copy of your information |
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Correction (also known as rectification) |
The right to require us to correct any mistakes in your information |
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Erasure (also known as the right to be forgotten) |
The right to require us to delete your information – in certain situations |
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Restriction of use |
The right to require us to restrict use of your information in certain circumstances, e.g. if you contest the accuracy of the data |
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Data portability |
The right to receive your information that you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party – in certain situations |
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To object to use |
The right to object:
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Not to be subject to decisions without human involvement |
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by the app |
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The right to withdraw consents |
If you have provided us with a consent to use your information, you have a right to withdraw that consent easily at any time You may withdraw consents by support@tellarnie.com Withdrawing a consent will not affect the lawfulness of our use of your information in reliance on that consent before it was withdrawn |
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see ‘How to contact us’ below). You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.
If you would like to exercise any of those rights, please complete a request form—available on our website at http://www.tellarnie.com or email, call or write to us—see below: ‘How to contact us’. When contacting us please:
We have appropriate security measures to prevent your information from being accidentally lost, or used or accessed unlawfully. We limit access to your information to those who have a genuine business need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Please contact us if you have any queries or concerns about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner.
The Information Commissioner can be contacted using the details at https://ico.org.uk/make-a-complaint or telephone: 0303 123 1113.
We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, for example via the app or by other means, such as email.
You can contact us[ and/or our Data Protection Officer] by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
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Our contact details |
Our Data Protection Officer’s contact details |
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West Avenue, Talke, |
West Avenue, Talke, |